BED & ROSES PROPERTY TERMS AND CONDITIONS
(These are the exact terms you will agree to when signing the Bed & Roses Property agreement to secure your rental).
What you need to do to Secure a Reservation with Bed & Roses Property
Thank you for your interest in our properties. In order to secure a reservation, we will send a rental agreement with all of the information you need to firm up your booking.
For your information:
- All of our rates are in euros. You can see updated currency conversions at www.xe.com/ucc.
- We accept Paypal and Visa, Mastercard, or American Express, and wire transfers, and Cash.
- Our rate is all inclusive, there are no extra taxes or fees.
- If we are more than 2 months before your arrival date, we would require a 50% deposit to book the apartment & the balance will be due 1 month before your arrival.
- If we are less than 2 months before your arrival date, we would require 100% payment to book the apartment.
RENTAL TERMS AND CONDITIONS
1. Rental period
Rental begins : 3 p.m. on arrival date
a) If no one is vacating the Property the morning you arrive, you may be able to check in before 3pm. Please confirm your check-in time with us as soon as you can.
If the Property is being vacated the day of your arrival, your Greeter may be able to meet you at the Property as early as 10 am to allow you to drop off luggage. At this time, your Gretter will inform you when the Property cleaning will be completed and ask you to return at that time for your check-in
b) If you would like to be guaranteed an early check-in, we suggest you reserve the Property starting the day before your arrival.
a) We will arrange for a Greeter to meet you at the Property upon arrival at the start of the Rental Period and on departure at the end of the Rental Period,
b) The Greeter will provide their contact information to you and they will be your first point of contact in the event of any queries or problems during your stay.
3. Early & Late Check In and Check Out
a) Bed & Roses Property understands that international flights can sometimes arrive or depart at inconvenient times. We will do our best to accommodate your early and late arrivals and departures. Please note that for any check-in or check-out before 8 am and after 9 pm there will be an extra fee to be paid in cash in Euros to your Greeter in Paris and London.
b) The following Check-In/Out fees apply depending on your check-in or check-out time:
- From 9pm-11.30pm : 50 Euros
- From 12am-6.30am : 100 Euros
- From 6.35am-8am: 50 Euros
c) Please allow at least 15 min for a check-in or check-out. The Greeter will confirm the Check-In/Out fee according to the time at which the Greeter departs the Property after a check-in, or arrives at the Property before a check-out. For instance, if you arrive at 11:55 pm and your Greeter departs at 12:05 am, the 100 Euros Check-In Fee would apply. If you need to leave the Property at 8am and your Greeter arrives at 7:45 am to do the check-out, the 50 Euros Check-Out Fee would apply.
4. Arrivals or Departures on December 24, 25, 31, and January 1
a) We are able to accommodate arrivals or departures on Christmas Day (December 25) or New Year’s Day. (January 1)
b) All arrivals and departures on Christmas Eve (December 24) and New Year’s Eve (December 31) should occur within the hours of 9am-5pm; all arrivals or departures after 5pm or before 9am on these days will incur a fee of 100 Euros to be paid in cash to your Greeter.
5. Renter Responsibility for Arrival Information & Greeter’s Time
a) The Renter will be held responsible for communicating accurate arrival information to Bed & Roses property and the Greeter. The Renter will be held responsible for any fees resulting from a last-minute change or delay that is not communicated in advance to the Greeter.
When confirming arrival and check-in times with the Greeter, please ensure that the arrival time and date have been correctly communicated. If the Renter is delayed in arrival, or if the Renter has made any mistake in communicating the arrival date and/or time to the Greeter, the Renter will be held liable for the time the Greeter spends waiting at the Property at the rate of 20 euros/hour. The Renter may also be held liable for any additional costs incurred due to a lack of communication on the Renter’s part.
b) The Greeter’s responsibilities include:
- Meeting the Renter at the Property at a previously agreed upon time
- Showing the Renter around the Property; explaining use of appliances and technology in Property
- Explaining any notable Property or building particularities
- Troubleshooting by phone issues in the Property during the Rental Period
- Arranging for any necessary repairs or interventions
The Greeter’s responsibilities do not include:
- Concierge-type requests (restaurant or taxi reservations, etc)
- Physical interventions in the Property that are due to a fault of the Renter
- Waiting in the Property for the Renter if the Renter is not present at the agreed upon check-in time.
The greeter may be available to perform services that go above and beyond their normal scope of duties for a fee. Please inquire with Bed & Roses property or the greeter directly for more details.
6. Rental Fee
a) Rental Fees are in euros. We accept payment in euros by Visa, Mastercard, American Express and euros wire transfer. Bed & Roses property is unable to accept payments by wire transfer or paypal if the Rental Period is less than one (1) week from the payment date.
b) The Rental Fee includes :
- Occupancy of the Property for the specified time period.
- Welcoming pack upon arrival.
- All taxes, utilities, and local telephone service.
- Bed linens and towels.
- Guide with detailed local recommendations (in most properties).
- Housecleaning once a week (in most properties)
7. Payment of the Rental Fee
The Renter will pay the Rental Fee as set out below :
a) If the start date of the Rental Period is more than two months from the date the Rental Agreement is confirmed by the Renter, 50% of the rental fee is due in order to secure the reservation. The balance of the Rental Fee is due during the check in by cash or 1 month before by paypal or wire transfer. If the balance has not been paid by this date, Bed & Roses property reserves the right to cancel the reservation, void the contract, and retain the initial payment.
b) If the Rental Period start date is less than two months from the date the Rental Agreement is confirmed by the Renter, 100% of total rental fee is due in order to secure the reservation.
c) No rental is confirmed until the Renter completes the contract and Bed & Roses property receives payment for the rental.
8. Security Deposit and Renter’s Obligations With Regard to the Property
a) Bed & Roses property requires a Security Deposit for every rental. The Renter will be held responsible for any damages to the Property that occur during the Rental Period. At the end of the Rental Period, the Property will be examined by the Greeter upon check-out and again in detail during the cleaning at the end of the Rental Period, before subsequent renters occupy the Property. The Renter acknowledges that in certain cases, damage may be overlooked by the Greeter and subsequently found by the Cleaner. Any damages, whether noted by the Greeter or Cleaner, will be evidenced by proper documentation, including photographs where possible. Any damages to the Property caused during the Rental Period will de deducted from the Security Deposit. Bed & Roses property agrees to notify the Renter as soon as any damages are reported by the Greeter or the Cleaner, and to present a bill for any charges relating to damages incurred, if applicable.
b) If the Renter notices any damages to the property upon check-in, the Renter is responsible for notifying Bed & Roses property and/or the Greeter within 24 hours of the beginning of the Rental Period or the Renter may be held liable for such damages.
c) The Security Deposit can be provided in US Dollars, Euro or Pounds by wire transfer bank or cash.
d) Bed & Roses property reserves the right to charge the Renter’s credit card or reserve funds from the cash Security Deposit for any damage caused during the Rental Period immediately after informing the client of the damage.
e) The Renter shall keep and maintain the Property in clean and secure condition during the Rental Period. The Renter must leave the Property in the same condition as it was found upon arrival, excluding normal wear and tear. It is understood and agreed that the Security Deposit shall be used to cover the cost of any damage to, or loss of contents of, the Property and the building of which the Property is a part (if any).
f) In the event that the costs of cleaning and/or replacement exceed the Security Deposit, the Renter shall pay the balance due via credit card or wire transfer no later than five (5) business days following notice by Bed & Roses property.
g) If the Greeter is required to make an in-person visit to the property due to a fault of the Renter, the cost of the intervention, including compensation for the Greeter’s time spent resolving the issue, will be charged to the Renter. The Renter will also be held responsible for the cost of any technical intervention (whether deemed necessary by Bed & Roses property, the Owner or the Greeter, or whether requested by the Renter) if the reason for the intervention is caused directly or indirectly by the Renter. The cost of the intervention may also include compensation for the Greeter’s time spent resolving the issue.
h) The Renter agrees to inform the Greeter, Bed & Roses property, the Owner or the Owner’s Representative immediately of any damage that occurs on the Property during the Rental Period.
a) The Renter agrees that the number of people occupying the Property at one time will not exceed the maximum occupancy rate indicated for the Property, unless specifically authorized by Bed & Roses property. Bed & Roses property will not be held liable for any issues arising from occupation of the Property by more persons than allowed by the Property’s maximum occupancy rate.
b) Group size is determined at time of reservation and is included on page one (1) of the Rental Agreement.
c) If the Renter would like to invite additional guests to stay (sleep) in the Property during the Rental Period, the Renter must notify Bed & Roses property, and pay any applicable extra fees.
d) The Renter will personally occupy the Property for said dates and shall not sub-let the Property under any condition.
e) The Renter will not hold any group gathering or event in the Property for which the number of attendees would exceed the Property’s maximum occupancy, excepting events previously approved by Bed & Roses property and/or Owner when applicable.
f) The Property may not be used for commercial purposes, unless specifically authorized by Bed & Roses property and/or Owner when applicable. Commercial purposes include, but are not limited to : professional appointments, meetings, gatherings, showrooms, product display or demonstrations.
g) Renter shall be quiet and respectful of neighbors at all times. This includes no excessive noise in the Property or common areas including, but not limited to, stairwells, elevators, courtyards, or building entry.
a) All Bed & Roses property properties are non smoking. The Renter shall not smoke or allow visitors to smoke inside the Property or in the common areas of the building. Smoking is permitted, when indicated as such by notice at the Property, in outdoor spaces (balcony, garden) located in the Property.
b) Bed & Roses property shall not be held responsible for any smell of smoke detected in a Property if the smoke originates from adjacent units, the building common areas, or the street.
11. Cancellation by Client
a) In the event of a cancellation by the Renter, all sums paid to Bed & Roses property, in accordance with clause 7, as of the date of such cancellation shall be forfeited unless Bed & Roses property is able to re-rent the Property for the same period (or part of said period), in which event the new amounts paid, less a 20% administrative fee will be refunded to the Renter. Please note that any change in the Rental Period shall result in a new rental arrangement.
12. Cancellation by Bed & Roses property
a) In the unlikely event that Bed & Roses property is unable to provide the Renter with the Property originally reserved, Bed & Roses property reserves the right to offer the Renter :
– A Property of equal or greater value in exchange. If the New Property is of greater value, the Renter will be asked to pay the difference between the New Rental Price and the Original Booking Price.
If this is unacceptable, the Renter will be issued a 100% refund
– If the only available Property is of lesser value, the Renter will be given the choice of reserving the New Property with a refund for the difference in price from the Original Booking Price.
If this is unacceptable, the Renter will be issued a 100% refund
If Bed & Roses property does not have any other properties available for the Rental Period, Bed & Roses property will cancel the Renter’s reservation and immediately issue a full refund.
b) Possible reasons for cancellation by Bed & Roses property would include but shall not be limited to : Force Majeure Events, damage to the Property, flooding, fire or major construction on building or environs.
c) It is also understood that Bed & Roses property may terminate this Agreement upon two (2) days notice via email, fax or telephone to the Renter in the event of the nonpayment of the Rental Payment due hereunder.
d) In the event Bed & Roses property is unable to fulfill its obligations hereunder by reason of any law or ordinance frustrating or preventing the consummation of the transactions contemplated herein, Bed & Roses property shall promptly refund all deposits made hereunder and neither party shall thereafter have any further obligation to the other.
13. Construction in Building or Environs
a) Bed & Roses property offers single units in residential buildings Bed & Roses property does not have control over construction or renovation plans undertaken by owners of other properties in the building or in adjacent buildings. Bed & Roses property is often given no advance notice of such work. Bed & Roses property also does not have control over public works that may be underway around the building in which the Property is located. Bed & Roses property shall not be held liable for reparations or refunds claimed for disturbance due to construction occurring in proximity to the Rental Property.
b) In the event of a construction project occurring in a nearby apartment, the building, nearby building, or the cities, Bed & Roses property agrees to inform the Renter, as soon as Bed & Roses property has been informed of the situation and work within our means to make you as comfortable as possible. Please note that the city of Paris often does not alert the neighborhood of upcoming work.
c) If, during the Rental Period, the Renter notices any work occurring in or around the building in which the Property is located, please inform Bed & Roses property and the Greeter immediately so that Bed & Roses property may work to make the Renter as comfortable as possible.
14. Sound or Noise Disturbance
a) Bed & Roses property cannot be held responsible for any sound or noise disturbances that occur outside of the Rental Property. Bed & Roses property strives to present accurate and detailed Property descriptions, including ordinary noise levels around the Property when applicable. Bed & Roses property encourages all potential guests to familiarize themselves with the rental Property they are considering through said descriptions, former client reviews and direct contact with the Bed & Roses property staff, in order to fully understand the levels of sound or noise, whether perceivable from within the building or outside on the street, associated with that Property.
b) Bed & Roses property welcomes all feedback related to any repetitive and/or ongoing noise disturbance. Once notified, Bed & Roses property will mobilize all possible and available means to lessen or mitigate the disturbance during the Rental Period.
c) Bed & Roses property will not be held responsible for reparations and will not offer a refund for any such noise disturbances that occur outside the Rental Property.
15. Lost Key
a) If the Renter loses the key to the Property, the lock will most likely need to be replaced for the safety of the Owner and all Bed & Roses property renters. The Renter will be held liable for all costs associated with lock changing and replacement of lost keys, including compensation for the Greeter’s time spent resolving the issue, even if these charges exceed the security deposit. A bill will be provided and the costs will be deducted from the Renter’s security deposit as soon as possible. It is often quite expensive (500 – 3200 Euros depending on the specific lock) to change locks in Europe. Please be very careful with keys.
b) If the Renter locks themselves out of the Property, the Renter will also be liable for all fees incurred, including locksmith fees, compensation for the Greeter’s for time spent resolving the issue, and any costs for alternate keys or locks provided.
c) The Renter should never leave the key in the lock inside the apartment. If someone tries to open the lock from the outside while a key is in the lock on the inside, both keys will break off inside the lock and the entire lock will need to be replaced. The cost for this would be anywhere from 500-3200 Euros.
16. Lost Items
a) Bed & Roses property, the Greeter, Owner and Cleaning Team will not be held responsible for any items forgotten or left in the flat after the Renter’s departure.
b) If lost items are recovered, the Greeter can arrange to have the items returned at the Renter’s cost, including all shipping fees and compensation for the greeter’s time spent handling the request.
17. Telephone and Cable Television
a) The Telephone service available for the Rental Period is described on Page One (1) of these Rental Terms.
b) The Renter shall not subscribe to any additional cable services without prior approval from Bed & Roses property.
c) Any charges incurred through Telephone, Television or Cable use not included in the basic package provided will be deducted from the Renter’s Security Deposit. These may include calls to European cell phones and channels or movies purchased through the cable service at an extra cost.
18. Equipment Breakdowns
a) Bed & Roses property and the Owner shall not be held responsible for any breakdown of mechanical equipment in the Property or any common areas of the building in which the Rental Property is located (for example: heat, elevator, electricity), nor for failure of public utilities (for example: water, gas, cable, electricity).
b) If such an issue occurs, the Renter should notify the Greeter and Bed & Roses property of any problem as soon as it is identified. Every effort will be made to rectify the situation in a timely manner.
19. Internet and Computer
a) In all Paris and London properties, a computer and high-speed wireless Internet service are provided for the Renter’s use.
b) If the Renter wishes to connect to the network provided with a personal computer, the wireless network name and password will be provided at check-in. Bed & Roses property and the Owner shall not be held liable if the Renter is unable to connect to a working Internet network through the Renter’s personal computer.
c) If the Renter requires personal technical assistance to connect to the Internet through the Renter’s personal computer, charges for this service will be billed directly to the Renter.
d) Please note: Internet/cable/telephone connections in Europe do experience interruptions. Bed & Roses property and the Owner will not be held responsible for a non-functioning Internet/cable/telephone connection for any reason, but will use all means possible to remedy any technical issues that arise during the Rental Period to the best of our ability in a timely a manner as is possible. Renters will not be provided any refunds based on non-functioning Internet/telephone connections.
e) Renter shall not use the Property Computer or the Property’s Internet service to download copyright protected files. The Renter shall be held liable for all fees and fines associated with any illegal downloading performed during the Rental Period.
a) The Property will be thoroughly cleaned before the start of the Rental Period. The Renter is required to leave the Property tidy upon departure. If any cleanliness issues are noted upon arrival, the Renter should notify the Greeter and/or Bed & Roses property as soon as possible so that the situation can be resolved immediately.
b) There will be a final cleaning after check-out. If the Property has been left in such a condition that extra time is required to return the Property to a clean state, the Renter will be held liable for the additional cleaning time.
21. Allergen Requirements
If you have any specific allergies or sensitivities, please let us know.
In general, our properties are not fully outfitted with hypoallergenic pillows, duvets or allergen-friendly cleaning products on hand. Should you require hypoallergenic bedding and linens, please let us know before you finalize your reservation so that we can determine whether we would be able to accommodate your request and quote you a price for providing these amenities. Please note, though, that we cannot guarantee that we can provide these features for all properties. Should you have any questions about allergen requirements, please discuss them with Bed & Roses property at the time of your booking, as we may not be able to accommodate requests made closer to your arrival date.
22. Access by Bed & Roses property
a) Each Property is accessible by the Renter, as well as the Owner of the Property, the Greeter and the Cleaner. Normally, during the Rental Period, no one, including the Owner, Greeter, Cleaner or a Bed & Roses property representative, will enter the Property without first giving notification, either via written email or phone call, to the Renter.
b) In most circumstances Bed & Roses property will not enter a Property that is rented without prior notification. Nevertheless, certain situations may require immediate access without said notification. Those situations include but are not limited to : actual or suspected damage to the Property or building; flooding, fire or major construction to the Property or building; actual or suspected harm or illness to someone in the Property; actual or suspected loss, theft or burglary from the Property; ongoing maintenance to the Property; any event of access deemed necessary by the Owner; or a situation where without immediate access, the Property may suffer severe damage or destruction.
23. Limitation of Liability, Release, Indemnification and Liability insurance
Renter understands and agrees that Bed & Roses property shall have no responsibility or liability to the Renter (or anyone claiming through the Renter), for any loss, cost, damage or liability which arises in whole or in part by reason of the condition of the Property (including but not limited to furniture, appliances, equipment or any other contents of the Property), or with respect to the building of which the Property is a part. Any such claims shall be directed to the Owner.
Absent the gross negligence or willful misconduct of Bed & Roses property or Owner, the Renter agrees to fully release Bed & Roses property (and its owners, employees and agents) and Owner (and Owner’s, employees and agents) from any and all claims (whether they be in contract, tort, or otherwise) liability, loss or cost relating to any loss or damage to any property or person arising in connection with the Property or the Renter’s occupancy thereof. Renter understands and agrees that the Renter is obligated to purchase personal or travel insurance to cover any such damage or injury.
Renter understands that all valuables left in the Property are done so at Renter’s own risk. All measures have been taken to ensure that the rental property is secure, but it is the Renter’s responsibility to make sure proper precaution is taken against theft and burglary.
In addition, Renter agrees to indemnify Bed & Roses property (and its owners, employees and agents), Owner (and Owner’s, employees and agents) for all loss, costs, expenses, direct or indirect damages, punitive damages or any other liability incurred by said parties resulting from any act or omission by the Renter, or those claiming through the Renter in connection with the Rental.
In the event a court has determined that Bed & Roses property and/or Owner has any liability hereunder, such liability shall be limited to the total Rental Fees paid by you to Bed & Roses property pursuant to this Rental Agreement.
This contract is governed by the laws of the France. Courts in Paris have exclusive jurisdiction over any claims, disputes, or other matters in question between the parties. In the event of litigation, the party found to be in breach of this Agreement shall pay all court costs & reasonable attorney’s fees for the non-breaching party.
25. Invalid Provisions
In the event that any part or provision of this Agreement shall be determined to be invalid or unenforceable under the laws of France, the remaining portions of this Agreement which can be separated from the invalid, unenforceable provisions and shall nevertheless continue in full force and effect.
26. Voluntary Execution
Each party acknowledges that they (with the intent to become legally bound by executing this Agreement) fully understand the Agreement and its legal effect, and that this Agreement may be signed only by Renter as a Unilateral Contract. Such party is signing the Agreement freely and voluntarily. For purposes of this Agreement, a “Unilateral Contract” shall be defined as binding upon the following act; payment made by Renter and acceptance of same by Bed & Roses property in anticipation of the fulfillment of each party’s obligations hereunder.
Each party should consult an independent attorney to ensure that the party’s rights have been protected. Each party also acknowledges that the party is not relying on any representations made by a representative of the other party concerning any aspect of this Agreement.
27. Immediate Force and Effect
This Contract shall be in force and effect immediately upon its execution.
The above terms and conditions are an exact copy of the terms and conditions that you have agreed to and which appear on the website.
This Agreement constitutes and contains the entire agreement of the parties hereto with respect to the subject matter hereof and supersedes any and all prior negotiations, correspondence, undertakings, representations, warranties and agreements between the parties respecting the subject matter hereof. All exhibits referred to herein are incorporated by reference as if fully set forth in this Agreement. The headings contained in this Agreement are for reference purposes only and shall not affect in any way the meaning or interpretation of this Agreement. This Agreement shall be binding upon and shall endure to the benefit of the parties hereto and their respective successors and assigns, shall be governed by and construed and interpreted in accordance with the laws in France, and may be amended from time to time only by a writing signed by both parties.
BED & ROSES PROPERTY PRIVACY STATEMENT
- Protecting the privacy of our clientele is extremely important to Bed & Roses property. This is an obligation that we take very seriously. We are committed to protecting all of your personal information.
- At Bed & Roses property we will never release your personal data, such as your name, address, phone number, email address, etc without your consent. We do not rent, sell or distribute any part of your information collected to any third party organization.
- We only use your information to complete your orders and for our statistics (which we do not share with anyone).
- All credit card information is kept confidential and safeguarded by our secure server.